Training and Knowledge Transfer

Having the right skills in place is an essential ingredient to ensure the successful operation of any system. Workshop training courses are just one way of achieving the required transfer of knowledge to client staff.

Providing further support through one to one coaching, based on real operational tasks, allows client staff to apply what they have learnt in a controlled environment with professional advice at hand.

Operational Maintenance and Support

Typically, we provide full go-live support and maintenance through support agreements. Go-live support often meets the initial short term need while new systems are bedded in.

We can also provide a fully outsourced hosting, support and maintenance service to allow our clients to free themselves from the burden of support and benefit from our professional industry advice and knowledge.

Performance Tuning

Performance tuning is an art as well as a science. It depends on experience, expertise and technology. We have a vast amount of experience in helping clients tune their applications to perform better.

Whether it is excessive processing times or slow retrieval times, we can often compress and reduce these durations considerably.

Implementation Reviews

We can review system implementations that have been carried out either internally or externally, ensuring that they are in line with best practice and will perform, scale and operate as required.

We can make recommendations for improvement, and help you implement these changes.